Christmas Vouchers

How can I buy a voucher to offer for Christmas?

Christmas vouchers can be purchased without leaving home, through our Online Store, and can be sent immediately to the recipient. If you wish you can purchase a physical voucher at the reception of each spa.

What rituals can I offer with an e-voucher at Christmas?

TOPSPA always develops unique experiences for this special date, so you can offer something different on your gift voucher. However, if you prefer you can offer any experience – massages, facials and / or body treatments – that are available in each of the spa units.

What are the payment methods?

If you choose to purchase online, you can make the payment at an ATM, through your homebanking or with the PayPal service.

How do I receive the e-voucher?

You will receive the e-voucher, after making the payment, automatically in the e-mail you indicated during the online purchase, which can be yours or the receiver of the voucher.

How long is the Christmas voucher valid for?

Christmas vouchers are valid for 1 year from the date of purchase. Please note that the voucher is not valid after the expiration date, nor will there be any refund, nor will it be extended under normal circumstances.

During the pandemic do vouchers have the same validity?

As a rule, vouchers are valid for 6 months. During the pandemic situation, the vouchers’ validity periods were extended to double the period initially planned – 1 year.

Do not know what experience you have on your voucher?

The ritual you have on the voucher may be an experience that was created especially for Christmas, so you may not be able to find it on the website. In this case contact the spa reception and you will be informed about the ritual you have on the voucher, and if you wish request an exchange of ritual.

Is booking necessary?

Yes. To carry out your Christmas voucher experience you must contact the spa reception, by phone or email, checking the availability. We advise you to do it in advance to guarantee the desired day and time.

If the Christmas voucher at one of the hotel spas has a different value at another spa, do I have to pay the difference?

The Christmas voucher represents a monetary value that can be used in other treatment (s) at any hotel spa in the TOPSPA Collection chain. If the value is lower at the spa that was purchased, you can choose to pay the difference to do it at another spa or choose another treatment with the same value.

Can I choose to receive a treatment for less than the Christmas voucher?

Christmas vouchers do not have a refund, but you can choose a set of treatments that make up the same value as the purchased voucher.

The unit where my voucher was purchased is closed in the epidemic, what should I do?

You can redeem your voucher at any other TOPSPA unit. You can directly contact the unit where you want to make the voucher or send an email to online.store@topspa.pt informing which is your voucher, number and where you would like to redeem it.

Is it safe currently to go to a spa?

Yes, it’s safe. In this time of pandemic situation, being able to continue to rely on your trust is crucial to us. Find out here what precautions are taking: https://topspa.pt/stay-safe-e-relaxe/.

Do I need to make any changes to go to the Spa during a pandemic situation?

The visit to the Spa requires the same care from customers as in most other commercial establishments. We ask that you make a prior reservation, wear a mask in all public areas, comply with the respiratory code of conduct. Disinfect your hands when entering the spa, entering, and leaving locker rooms and when using equipment. See here for more details: https://topspa.pt/stay-safe-e-relaxe/ .