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Melissa Ferreira

Deputy Operations Director at TOPSPA | Specialist in Aesthetics, Cosmetology, and Wellness

Autor

Melissa Ferreira

Melissa Ferreira is the Deputy Operations Director at TOPSPA and one of the key figures responsible for overseeing and ensuring excellence in the TOPSPA Collection spas.

With over a decade of experience in the industry, she has specialized in spa management, holistic therapies, and ancestral medicines from Southeast Asia, establishing herself as a reference in the wellness sector.

Professional Experience

Melissa Ferreira began her journey at TOPSPA in 2012, gaining experience in operational management and quality standards across different spas in the network.

In 2020, she was promoted to Deputy Operations Director, assuming a strategic role in supervising and optimizing the services offered at the TOPSPA Collection spas.

Her expertise includes implementing customer service protocols, developing new therapeutic concepts, and training specialized teams, ensuring that each spa maintains a high standard of excellence.

Academic Background and Specializations

Melissa Ferreira has a solid educational background that qualifies her as a leader in the aesthetics and wellness sector:

  • Training in Aesthetics and Cosmetology
  • Specialization in Therapeutic, Ayurvedic, and Shantala Massage
  • Training in Spa, Health, and Wellness Management

Her dedication to continuous improvement strengthens her ability to provide innovative solutions for customer experience and efficiently manage wellness spaces.

Certifications

In addition to her extensive practical experience, Melissa Ferreira is a certified trainer for several renowned international brands, including:

  • Karin Herzog (high-performance Swiss cosmetics)
  • Aromatherapy Associates (therapeutic aromatherapy)
  • Ytsara (Asian wellness philosophy)

Her technical knowledge and strategic vision ensure that the treatments offered at TOPSPA spas align with the latest trends and innovations in the wellness industry.

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